Customer Care Working Group – We need You!
Our Customer Care Working Group (CCWG) is a group of tenants and residents of Hillhead Housing Association who meet when required to review and provide input to policy, processes and general service delivery of the Association.
As part of our adherence to the Scottish Social Housing Charter, Hillhead Housing Association promotes greater involvement of tenants and residents in decision making and scrutiny of service delivery that will lead to greater customer satisfaction. We are therefore looking to increase the pool of tenants and residents who currently take part in CCWG meetings.
We recently carried out a Tenant Participation Survey and will soon be in touch with anyone who indicated an interest in joining the Customer Care Working Group in their responses to this survey. However, if you did not complete the survey and would like more information about the CCWG or would like to join, please contact Paula McCann, Head of Housing Services by calling 0141 587 0200 or emailing paula@hillheadhousing.org.
