We will consult tenants and other relevant parties whenever we are writing or revising a policy which affects the way in which our services are delivered. Examples of this would be our Allocations Policy, our Arrears Management Policy and our Anti-Social Behaviour Policy but there are many others. Generally speaking such policies are reviewed every three years. We will consult on policies in a variety of different ways which may include organising focus groups, discussing them at our Customer Care Working Group, and issuing written or online questionnaires. We will publicise consultation exercises on our website and via social media. If you are interested in being consulted on a particular policy please contact Catherine McKiernan at our office.
In addition to policy consultations we also carry out an annual rent review. We will consult with all tenants about any possible changes to rent levels. All tenants will be sent a consultation document which explains any suggested changes and asks for tenants opinions on them. We also provide other ways for tenants to tell us their views such as at drop-in sessions or via online means. This consultation usually takes place during December & January. Please do take part in this consultation as tenants views are taken into account and passed on to our Management Committee who make the final decision regarding rent levels.
We carry out a tenant satisfaction survey every three years which covers a wide range of topics relating to the standard of your home and the quality of our services. We use the information from these surveys to inform our future priorities. The most recent survey took place at the start of 2019 and a summary of the results are available via the link at the bottom of this page.
Our 2021 Rent Consultation document has recently been posted out to you, a copy of which is available to download from this page. We would welcome your feedback – returns can be posted to our office in the reply paid envelope provided with the mailed document, or you can post in the mailbox outside the main entrance of our office. Alternatively you can email returns to firstname.lastname@example.org