Listen to our site
We will consult tenants and other relevant parties whenever we are writing or revising a policy which affects the way in which our services are delivered. Examples of this would be our Allocations Policy, our Arrears Management Policy and our Anti-Social Behaviour Policy but there are many others. Generally speaking such policies are reviewed every three years. We will consult on policies in a variety of different ways which may include organising focus groups, discussing them at our Customer Care Working Group, and issuing written or online questionnaires. We will publicise consultation exercises on our website and via social media. If you are interested in being consulted on a particular policy please contact Catherine McKiernan at our office.
Rent Consultation 2022
Our rent consultation is now open for all tenants.
There are a range of ways in which you can respond. For more information and to submit your views please follow this link https://forms.office.com/r/VGxVgu1rwH
We will also be sending the link to tenants by e-mail where we hold an e-mail address, or by text where we have an up to date mobile number. Paper copies with a reply paid envelope will also be delivered to all tenants over the next few days so you can respond that way if you prefer.
All responses will be entered into a prize draw to win £50 of High Street vouchers (one entry per household).
Thank you.
Allocations Policy Consultation
Our Allocations Policy Consultation is now closed. We welcomed responses from tenants, applicants and other interested parties.
The Consultation closed on 19th November 2021
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Glossary of Terms |
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Allocations |
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Unmet housing needs |
This is a general term covering a wide range of circumstances. Unmet housing need simply means anything that makes a household’s current home unsuitable, and which the household cannot reasonably resolve themselves. A list of examples is provided below but is not exhaustive.
-Home is temporary -Home is too big -Home is too small -Home does not meet medical needs within a household -Home is too far from employment or training -Home is too far from support needs.
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Unsatisfactory housing conditions |
There is no legal definition of this term although it is used in the 2014 Housing (Scotland) Act. However, a list of examples is provided below, again this is not exhaustive.
-A property which is below the minimum legal standard in terms of its state of repair, access to hot water, and sanitary facilities. -A property which is too small. -Domestic abuse. -Harassment.
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Underoccupying |
A household living in a property that has more bedrooms than they need. |
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Nominations |
Applicants who are referred to us from East Dunbartonshire Council’s waiting list. |
In addition to policy consultations we also carry out an annual rent review. We will consult with all tenants about any possible changes to rent levels. All tenants will be sent a consultation document which explains any suggested changes and asks for tenants opinions on them. We also provide other ways for tenants to tell us their views such as at drop-in sessions or via online means. This consultation usually takes place during December & January. Please do take part in this consultation as tenants views are taken into account and passed on to our Management Committee who make the final decision regarding rent levels.
| File Description | File |
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| Rent Consultation Results 2021 |  |
| Tenant Survey Report 2020 | |
| Tenant Survey Results 2021 | |
