We will consult tenants and other relevant parties whenever we are writing or revising a policy which affects the way in which our services are delivered. Examples of this would be our Allocations Policy, our Arrears Management Policy and our Anti-Social Behaviour Policy but there are many others. Generally speaking such policies are reviewed every three years. We will consult on policies in a variety of different ways which may include organising focus groups, discussing them at our Customer Care Working Group, and issuing written or online questionnaires. We will publicise consultation exercises on our website and via social media. If you are interested in being consulted on a particular policy please contact Catherine McKiernan at our office.
In addition to policy consultations we also carry out an annual rent review. We will consult with all tenants about any possible changes to rent levels. All tenants will be sent a consultation document which explains any suggested changes and asks for tenants opinions on them. We also provide other ways for tenants to tell us their views such as at drop-in sessions or via online means. This consultation usually takes place during December & January. Please do take part in this consultation as tenants views are taken into account and passed on to our Management Committee who make the final decision regarding rent levels.
We carry out a tenant satisfaction survey every three years which covers a wide range of topics relating to the standard of your home and the quality of our services. We use the information from these surveys to inform our future priorities. The most recent survey took place at the start of 2019 and a summary of the results are available via the link at the bottom of this page.
Repair Satisfaction Surveys and Welfare Rights Questionnaires are sent out to monitor and improve our services. These are automatically sent to you when you report a repair or use the Welfare Rights service.
Repair Satisfaction Surveys are entered into a prize draw and £100 worth of High Street Shopping Vouchers can be won every month!
Anti-Social Behaviour & Estate Management
We will be holding an event to discuss the above topics and make any necessary changes to our policy in this area which is due for review. Please come along to our offices on Wednesday 11 December at 2.00 p.m. Tea, coffee and mince pies available! To book a place please contact Kieran Tait on 0141 578 0200. If you are unable to attend the event but would like to be involved in this policy consultation please contact Catherine McKiernan at this office.
If you have a concern relating to anti-social behaviour that is affecting you now, please contact your Housing Officer.